Overview
Manages contributor database, including entering, verifying, and maintaining information in an accurate and timely manner; generates acknowledgements and routine reports; analyzes giving trends; provides assistance to the Assistant Controller with accounts payable, and verification process of gifts; serves as power user for Salesforce contributor database and online giving platform.
Compensation for this position is $23 – $25.88 / hour.
Responsibilities
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
- Support Gift of Hope’s mission, vision, and values; adhere to its policies and procedures in carrying out the responsibilities of this position
- Maintain accuracy and integrity of contributor information in the Salesforce database
- Serve as system administrator for online giving tool, developing pages for campaigns, making updates as needed
- Process all incoming donations into the Salesforce database via the online giving tool
- Ensure gift acknowledgement for all incoming contributions
- Work with the Director, Finance to process weekly deposits
- Compile monthly reports and reconcile with Assistant Controller
- Analyze program data and past giving trends; provide program analysis results to leadership
- Identify database process improvement opportunities, including developing new reports, updates to data fields, workflows, etc.
- Maintain reporting schedules and pull reports, as requested
- Support the annual reconciliation process
- Assist with processing Accounts Payable as requested
- Other duties as assigned
Qualifications
The following identifies the minimum education and training required to perform the essential functions of the job.
- High school diploma/GED, some college preferred
The following indicates the minimum skills and experience required to perform the essential functions of the job.
- 3-5 years’ Salesforce experience, including online giving platforms; other CRM platforms considered
- Intermediate skills in Microsoft Word, Excel and Outlook
- Experience processing Accounts Payable is a plus
- Ability to function well with minimal supervision
- High degree of professionalism
- Excellent verbal and written communication skills
- Ability to manage multiple priorities concurrently
- Excellent reasoning, decision-making, and problem-solving skills
- Must exhibit initiative and teamwork
- Ability to retain confidential information
Gift of Hope is committed to maintaining a work environment that is free from discrimination and harassment. Gift of Hope prohibits any conduct that is discriminatory or harassing in nature or that adversely affects an employee’s terms or conditions of employment because of their race, color, religion, sex, national origin, citizenship status (with regard to employment), ancestry, age (40 or over), order of protection status, marital status, familial status (with regard to housing), physical or mental disability, arrest record, military status, sexual orientation, gender identity, and unfavorable discharge from military service. These equal employment opportunity practices apply to hiring, training, promotions, salary administration, job assignment, benefits, discipline, termination and all other aspects of the job.