Salary:
$15.00/hr + DOQ
Schedule:Schedules vary weekly; Memorial Day – Labor Day
Monday- Friday 10:00am – 8:00pm. Saturday-Sunday 10:00am – 7:30pm
Start Date:
05/06/2023
Overview:
Under the general supervision of the Food and Beverage Manager, the Concession Shift Supervisor is responsible for day-to-day food service operations at Centennial Grill and the Riverwalk Café. Major duties include staff supervision, food preparation and service, sanitization, money handling, and responding to customer inquiries.
Essential Duties & Responsibilities:
- Provide an exceptional customer service experience for visitors. Maintain a full knowledge of food and beverage items available for purchase.
- Train and supervise part time staff. Coach and develop staff on an on-going basis, (i.e., communicate job expectations, provide training opportunities, provide continuous in-service training as necessary. Give input to Food and Beverage Manager on employee performance appraisals.
- Oversee daily operations of the facility in the absence of the Food and Beverage Manager.
- Work closely and communicate with Food and Beverage Manager to ensure all concession operations are running smoothly, including any computer or to-go issues.
- Complete accurate inventory counts and enforce inventory controls including spot checks on product counts. Monitor inventory of supplies and equipment. Report needed items to Food and Beverage Manager.
- In the absence of a Concession Attendant, take food and beverage orders from customers through use of the point of sale system as well as to-go orders. Present customer with an accurate bill for their purchase, receive payment, and ensure proper cash and credit card handling. Ensure confidential use of customer information, including credit card transactions.
- Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and to-go areas. Adhere to the Illinois Department of Public Health, DuPage County Health Department, City of Naperville and State of Illinois requirements for food handling. Maintain a proactive approach to safety and risk management, and assist with required health department inspections.
- Follow all park district policies related to proper cash handling procedures including balancing cash and preparing appropriate reports (i.e., daily cash statements, receipts, and deposits).
- Communicate computer issues to the park district It department, trouble shooting software as needed and inform the Food and Beverage Manager of any issues.
- Respond quickly to customer complaints or inquiries and share the comments with the Food and Beverage Manager.
- Respond appropriately to emergencies inside the facility and surrounding area.
- Maintain safe, clean and friendly environment for guests, co-workers and the general public
- Demonstrate and support park district customer service standards.
- Follow district and departmental safety, personnel, and administrative policies, procedures and ordinances.
- Maintain a proactive approach to safety and risk management. Participate in the creation, implementation and evaluation of sound risk management policies and procedures. Report all accidents and incidents in a timely manner.Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.
Other Duties and Responsibilities:
- Assist in food preparation and the presentation of sale of products.
- Perform miscellaneous job-related duties as assigned.
- Attend meetings as scheduled.
- Demonstrate excellent customer service and leadership skills.
- Ability to address complaints and resolve concerns as needed.
Knowledge, Skills, and Abilities:
- Demonstrated strong leadership skills.
- General knowledge of food sanitation standards and emergency procedures.
- Capacity to make decisions objectively based on customer service and fiscal constraint.
- Ability to supervise, coach and train staff and work independently.
- Skill in the operation of food preparation and management.
- Ability to address complaints and resolve concerns as needed.
- Attention to detail and thoroughness.
- Must have cheerful disposition and a pleasant personality.
- Ability to communicate effectively.
- Ability to work with co-workers and be viewed as a team player.
- Ability to operate kitchen machinery and tools.
Education and Experience:
- Must be 18 years of age or older.
- Minimum one (1) year of experience in food operations, customer service or related field preferred.
- Experience with different types of tender, credit cards and other point of sale items is preferred.
- Possession of, or ability to obtain, Illinois Food Protection Manager Certification within one (1) month of date of hire.
- Possession of, or ability to obtain, CPR, AED and First Aid certification within four (4) weeks of date of hire.
Special Considerations:
- Subject to both inside and outside environmental conditions.
- Exposure to heat from appliances. Exposure to smoke, steam, cleaning chemicals, food and odors.
- Subject to modified/flexible work schedule including evenings, weekends, and holidays.
- Regularly lift, carry and/or move object(s) weighing < 30 lbs. Lifting assistance is required when lifting ≥ 30 lbs.
- Ability to perform prolonged lifting, stooping, bending, twisting and climbing for extended periods of time.
- Ability to sustain posture in a standing position for prolonged periods of time.