Computer Support Technician I

Salary: $25.55 – $33.33 Hourly

Location : 300 4th St., Lynden

Job Type: Part-Time

Department: Administration

Opening Date: 08/17/2023

Closing Date: 9/1/2023 5:00 PM Pacific

FLSA: Non-Exempt

Bargaining Unit: N/A

Description

The City of Lynden’s Information Technology Department is hiring a Computer Support Technician I. Apply today!

Closing Date/Time for first consideration: Friday 09/01/2023 5:00 PM Pacific Time

Job Summary
Under the daily guidance of the Network Administrator, the primary responsibility of the Computer Support Technician I is to provide efficient technical assistance and support to city employees. This role focuses on addressing their computer systems and software application-related concerns while ensuring timely resolution of hardware and software issues. The IT Support Technician I also collaborates with the IT team on various projects, providing minimal assistance as needed.
Essential Duties and Responsibilities
User Support and Diagnostics

• Respond promptly to internal staff members’ requests for assistance with computer or network problems.
• Assist users of varying levels of technical expertise in the installation and configuration of software applications commonly used by employees.
• Install, upgrade, and troubleshoot computers, printers, and other equipment.
• Maintain user accounts and ensure network system access and availability.
• Assist with Network and hardware upgrades.

Monitoring, Maintenance, and Troubleshooting

• Monitor system performance, usage, and overall security through routine processes and reports.
• Collaborate with the IT team to ensure compliance with software licensing policies and other IT procedures.
• Assist with monitoring and maintaining the functionality of computer hardware and software.
• Perform workstation and network upgrades of hardware and software as necessary.

Project Assistance

• Provide minimal assistance on IT projects as assigned by the Network Administrator.
• Collaborate closely with the IT team to ensure continuous employee support while the team is working on projects.

OTHER DUTIES

• Attend professional development workshops and conferences to stay updated on industry trends and developments.
• Foster effective working relationships and contribute to staff committees as assigned.
• Support the City’s mission, vision, and core values in all aspects of job performance.
• Performs other related duties as needed and assigned.

Minimum Qualifications
Education and Experience

• Associate degree from an accredited institution in information technology, computer science, computer engineering, or a closely related field.
• An equivalent combination of education and experience that provide the incumbent with the necessary qualifications may be considered.

Knowledge, Skills and Abilities
Knowledge of:

• Proficiency in using a service desk system to log, track, and resolve user support requests efficiently.
• Basic knowledge of computer hardware, software, and operating systems.
• Familiarity with common software applications used by internal staff, such as Microsoft Office.
• Understanding of network concepts and troubleshooting to provide support for internal network-related issues.
• Basic understanding of computer networks, protocols, and configurations.
• Strong problem-solving and analytical skills to identify and resolve user issues effectively.
• Excellent customer service and interpersonal skills for providing support to internal staff members.
• Good communication skills, both verbal and written, to explain technical concepts to non-technical users.
• Ability to work well in a team and collaborate effectively with other IT support staff.
• Ability to learn quickly and adapt to new technologies and systems.
• Attention to detail and ability to prioritize tasks in a fast-paced environment.
• Willingness to continuously learn and stay updated with industry trends and advancements in IT support.
• Dedication to providing high-quality support and ensuring user satisfaction among internal staff.

Special Requirements
• Must have a valid driver’s license and appropriate insurance at the time of hire for work related travel.
• Must pass appropriate background checks.

**You are encouraged to print a copy of this job announcement for your reference as the process moves along**

Please ensure your application is complete and all required information has been provided. Standard completeness means all application fields (contact information, personal information, education, work experience, references, and required supplemental questions). The information provided in your application must support your selected answers in the supplemental questionnaire. Provide as much detail as you believe will fully describe your experience and training.

Application Review Process:

1. Minimum Qualifications: Applicants must provide specific, detailed information so an initial determination can be made regarding your level of qualifications for this position. Applicant status will be updated on or around the week of 9/4/2023.
2. Interviews are tentatively schedule for the week of 9/11/2023.
3. The tentative start date for this position is 10/9/2023.

Our Vision: Cultivating Exceptional Service for Our Extraordinary Community.

The City of Lynden is an equal opportunity employer.

Benefit Information for this position can be found here:

01

Do you have an Associate degree in information technology, computer science, computer engineering, or a closely related field?

• Yes
• No

02

If you do not have an associate degree in information technology, computer science, computer engineering, or a closely related field. Please describe any relevant education and experience with the necessary qualifications for the position.

Required Question