At Panerai North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
CLIENT ADVISOR – PANERAI, TOPANGA
MAIN PURPOSE
As an Ambassador of the Maison, he or she will achieve sales targets directed by Management and strive to develop a strong client database. He or she will consistently give each client an exceptional experience and build lasting relationships. He or she will have knowledge of the daily Boutique Operations and will work with the Boutique Team daily to optimize performance.
KEY RESPONSIBILITIES
Sales Achievement:
- Consistently achieve or exceed the monthly sales target, as directed by Management.
- Work with your Boutique Manager on timepieces in the pipeline and special client requests.
- Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.
- Support after-sales clients with helpful solutions in accordance with Maison values.
- Extensive knowledge on industry news and competitive brands.
Client Relationship Management:
- Expert in clientelling to cultivate new and nurture existing client relationships.
- Partner with management and Corporate Team on CRM initiatives.
- Accurately capture client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships.
- Appropriately resolve any client issues and escalated matters.
- Support the Boutique and Corporate Team with in-store and off-site events.
Daily Boutique Operations:
- Understand and comply with all Policies and Procedures set by the Maison.
- Assist with daily set-up and breakdown of the Boutique, and communicate on any maintenance issues.
- Actively participate in inventory and cycle counts to prepare and ensure a successful audit.
- Assist with operational requests in a timely manner when needed from Corporate Team.
QUALIFICATIONS
Education:
- High school. Bachelor’s degree preferred.
Technical Skills/Abilities:
- Computer proficiency with Word, Excel is required.
- Experience with SAP is a plus.
Personal Skills:
- Excellent interpersonal and communication skills are required.
- Self-starter with a Team-Player approach.
- Strong understanding of Customer Service.
- Watch Industry Experience is a plus.
- Additional language is a plus.
Expected Salary Range: $22/hour – $24.75/hour
Salary will be negotiated based on relevant skills and experience.
This role is commission eligible.