Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are currently seeking a dedicated midlevel Business Advisor to participate in Hiring Our Heroes (HOH) Fellowship Cohort 23-3 with USAA.
The HOH Fellowship Program builds an outstanding experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration.
This position is a hybrid work type and will be based in our Plano, Texas office, which is a suburb of Dallas.
You will be on a team responsible for empowering members with more control over their financial data and access to external financial markets. We own and operate the connections between USAA and thousands of FinTech applications such as Venmo, Zelle, PayPal, Coinbase, Robinhood, etc, as well as traditional banks like Chase, Bank of America, and Wells Fargo.
What you’ll do:
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Identifies opportunities and provides guidance on procedure and process improvements to influence business optimization.
- Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes and initiatives.
- Defines acceptance criteria, requirements, provides artifacts and acquires approvals for business processes/initiatives and responsible for required documentation of business decisions.
- Coordinates with appropriate collaborators and program/project sponsors to help ensure successful product and initiative implementation.
- Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes.
- Conducts periodic testing against key controls and take necessary actions to address issues
- Assists with the development and execution of operational reporting.
- Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards.
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
What you have:
- Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4+ years of project management, process consulting, or business optimization planning experience.
- Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications.
- Proven experience in developing communications and delivering key information effectively to collaborators and all levels of management to influence decisions centered around business optimization.
- Knowledge of risk management frameworks and regulatory requirements for applicable LOB.
- Proficient knowledge of Microsoft Office tools.
What sets you apart:
- Current participant in the Hiring Our Heroes Fellowship Program 23-3.
- 3+ years’ experience with project management software like Jira, Rally, SharePoint or other
- Familiarity with the open banking use cases such as linking financial accounts to move money or export financial data to 3rd party fintech applications such as: Venmo, Zelle, PayPal, Coinbase, Robinhood, etc
What we offer:
Hiring Our Heroes Fellows are paid by the HOH program.
If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $65,090 – $124,330.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.