Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are currently seeking a dedicated Bank Business Advisor to participate in Hiring Our Heroes (HOH) Fellowship Cohort 23-3 with USAA.
The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are outstanding workforce development programs that are cohort based and twelve weeks in duration.
Advises collaborators by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.
This position is a hybrid work type and will be based in one of the San Antonio, Texas office. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
This Business Advisor role will support initiatives related to Credit Card Rewards and Loyalty Experiences.
What you’ll do:
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.
- Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery.
- Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions.
- Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.
- Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact.
- May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues
- Monitors, develop and communicate audit testing, control testing and examination requests.
- Assists with development and management of operational reporting and provides trend analyses and solutions.
- Identifies and handles existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
What you have:
- Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6+ years of project management, process consulting, or business optimization planning experience within the financial services industry.
- Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream or other industry related applications.
- Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including handling performance and profitability, in adherence to risk and compliance guidelines.
- Knowledgeable in the applications of Agile process and procedures.
- Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.
- Proven experience in developing communications and delivering key information effectively to collaborators and all levels of management to influence decisions centered around business optimization.
- Advanced knowledge of Microsoft Office.
What sets you apart:
- Current participant in the Hiring Our Heroes Fellowship Programs 23-3 cohort.
- Knowledge of banking products, credit card rewards and loyalty
- Solid understanding of data analysis tools (e.g. SQL, tableau, snowflake etc.) and techniques
- Experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements
- Experience analyzing customer feedback, industry trends to influence roadmap
What we offer:
Hiring Our Heroes Fellows are paid by the HOH program.
If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $78,670 – $141,570.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.