Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You’ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Join us to start Caring. Connecting. Growing together.
Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get – leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive. Solutran delivers simplified, world-class benefit solutions by putting them all on one card, one app and one website with our S3® network.
Our experiences are everything. As employees we have a unique opportunity to provide valuable feedback and drive the strategic vision of our products through the use of our Experience Testing Program. By using a test card, employees and partners are able to provide feedback through this program to help shape the future of our product, ensuring that we’re delivering the best consumer retail experience in healthcare. This Sr. Program Manager will be responsible for leading the Experience Testing Program and work cross functionally to drive excellence and efficiency across each consumer and retailer interaction.
This role has the opportunity to lead a critical function to unlocking and enabling both business transformation and experience enhancements across our platform. A leader in this role will need to be comfortable creating and driving strategy across a high-visibility program within Optum Financial.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Program lead for Experience Testing Program responsible for strategy creation and alignment to ensure program meets overall business need.
- Manage end-to-end program execution through UX, Engineering and Product management teams, connecting all three groups and making sure all interdependencies are understood and planned for. Ensure deliverables are met on-time and within quality standards
- Implement process and tools around documentation, reviews, asset management and other key design operations
- Collaborate with UX, Engineering and Product team leadership in key decision-making, including: requirements gathering, resource allocation, and coordination of teams and approval processes
- Provide executive level program updates to sponsors, stakeholders and core team members
- Define success metrics and be responsible for ensuring implementation of all work across the testing platform
- Drives process optimization through the use of Lean Six Sigma tools. Engage with cross-functional partners to facilitate and guide teams in identifying root cause and high-value opportunities for issue mitigation and prevention
- Implement risk management practices to ensure early detection through monitoring and control mechanisms
- Proven ability to drive results under pressure and in the face of ambiguity
- Work with minimal direction on complex, technical initiatives
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- BA/BS degree or relevant experience
- 8+ years within a product setting and/or consumer research
- 5+ years consumer payments experience
- Experience utilizing data to influence key process decision
- Demonstrated ability to conceptualize, research, and evaluate new ideas and translate into business requirements
- Demonstrated ability to envision and execute product adaptations and product extensions to take advantage of market opportunities
- Demonstrated ability to grasp technical processes quickly
- Proven solid judgment, problem resolution, team building, negotiation, conflict resolution, decision-making, & experience working under continual deadline pressure
Preferred Qualifications:
- UI/UX design certification and/or 5+ years experience
- PMP certification or 3+ experience leading a program
- 3+ years experience working in a Lean process environment or Greenbelt Sig Sigma or greater
- 3+ Experience in Microsoft project or Visio
- 3+ years change management experience
- Proven excellent communication skills; written, verbal and formal presentation
- Proven excellent analytical and problem-solving abilities
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $101,200 to $184,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.