Requisition Number: 181152
Position Title: Community Engagement Specialist
External Description:
Associate, Core Community, North American Football
Job Description: The Integrated Communications Team connects the voices of EA’s 650+ million players to our global game and strategy teams, facilitating healthy conversation working together to build thriving communities.
The Associate, Core Community, North American Football will assist in the direct-to-player communications within the North American Football business, building connections with the community through two-way communication and a multi-channel strategy that informs players and sparks mass interest in the consistent updates across our Franchises and Live Service Modes. The role will require exceptional skill in writing, editing and clearly articulated communication, prior copywriting experience is a must.
As part of this role, the candidate will develop communications materials for internal and external franchise channels with oversight of the Community Team leaders, partner with creative and core teams to manage game assets, and develop messaging aligned with the Madden NFL live services brand voice.
Passion is the fuel that drives our teams, and the successful candidate will match sports and gaming expertise, an ability to work well within a team and strong internal relationships – to strengthen overall player engagement and interest in our North American Football programs and initiatives.
Responsibilities Include:
- Regularly assist with and deliver Community reports on channel metrics, player feedback, game issues, or service risks.
- Work with Community manager, driving the direct-to-player multi-channel communications strategy.
- Inform the community and maintain a tight two-way dialogue between influencers, studio, and stakeholders.
- Support studio communication platforms for Live Service team delivering consistent communication with players.
- Create appointment-setting branded content series that establish consistent and transparent sources of information to the community on a weekly basis.
- Assist with communications around game and gaming issues: Bugs, Cheats, Outages, Support Issues.
- Execute surveys, research, and feedback from the community on issues significantly impacting the experience.
- Work closely with Customer Support and Live Service teams on overall player experience.
- Assist with the moderation of official channels such as the forums, social media, and/or websites.
- Maintain a positive community reputation.
- Ensure all Electronic Arts standards, policies, and processes are observed and followed.
Qualifications + Requirements
- Passion for video games and experience playing Madden NFL and other sports games.
- Deep understanding of real-world sport, players, teams, leagues, etc.
- Three years’ experience working in online community, social media, journalism, online marketing, or equivalent.
- Proficient in writing, grammar, editing and publishing written content.
- Excellent interpersonal, verbal communication, and presentation skills.
- Conscientious and highly motivated team player.
- Adaptable and able to handle multiple tasks and priorities.
- Motivated to learn new things about players and driven to improve their experience.
- Ability to objectively interpret customer/community feedback and make actionable recommendations.
- Solid understanding of Live Service operations and Development.
- Bachelor Degree in Communications, User Research, Marketing or Game Development a plus.
Significant Licensor, Live Service, or Operations experience is also a plus.
US COMPENSATION AND BENEFITS
The hourly pay ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the hourly pay range for your specific location.
EA has listed the hourly pay ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
HOURLY PAY RANGES
• California (depending on location e.g. Los Angeles vs. Sacramento):
° $32 – $49
• New York (depending on location e.g. Manhattan vs. Buffalo):
° $29 – $49
• Jersey City, NJ :
° $36 – $49
• Colorado (depending on location e.g. Denver vs. Colorado Springs):
° $29 – $40
• Washington (depending on location e.g. Seattle vs. Spokane):
° $29 – $44
The hourly rate is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to temporary full-time employees scheduled to work 40 hours a week.
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Community / Marketing Title: Associate, Core Community, North American Football
Company Profile:
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.
EEOText:
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Days Open: 0
Can this position be remote?: 1
EEO Employer Verbiage:
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.