Salary : $40,609.30 – $52,360.88 Annually
Location : Riverside
Job Type: Regular
Job Number: 23-13851-03
Department: Animal Services
Division: RV Ops – License Processing
Opening Date: 10/26/2023
Closing Date: 11/1/2023 11:59 PM Pacific
ABOUT THE POSITION
The County of Riverside’s Department of Animal Services is excited to announce the reopening of the San Jacinto Animal Campus and is hiring for various positions, such as:
Support Services Technician
Animal Care Technician
Animal Services Representative
Animal Control & License Officer I/II
Registered Veterinary Technician
Supervising Registered Veterinary Technician
Animal Services Supervisor
Please check out to view all the available openings.
The Department has multiple opportunities for Animal Services Representatives in Jurupa, San Jacinto, and/or Coachella. Training for these positions may take place in either Jurupa and/or San Jacinto.
If you are a current Department of Animal Services employee interested in a lateral transfer to San Jacinto, please contact Admin.
The selected candidate(s) will be assisting the public, providing excellent customer service, handling animals, performing general clerical duties, data entry, and assisting in the call center. Other duties include assisting with adoptions, rescues, clinic programs and planning, licensing, and other animal programs/services as needed.
Additionally, the ASR will perform a wide range of behavior and enrichment duties including evaluating the mental and physical needs of new rescue animals, behavioral observation, alerting veterinary team members to medical needs, organizing and monitoring playgroups, conducting adoption evaluations and/or consultations, and processing euthanasia assessments. Responsibilities will also include maintaining detailed notes, logs, and inventories of animals utilizing Chameleon software.
Highly competitive applicants will have a customer service background, call center experience, animal care experience, and/or college-level courses in animal care, compassion, empathy, and a desire to work in public service. Knowledge of intermediate to advanced Microsoft Office skills and/or Chameleon/CMS software experience is highly desired.
The Animal Services Representative is a journey-level classification and reports to an appropriate supervisor or manager-level class. The schedule for these positions includes holidays, weekends, and evenings from Monday through Saturday in a 5/40 schedule.
Meet the Team!
The Riverside County has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.
EXAMPLES OF ESSENTIAL DUTIES
• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.
• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing.
• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system.
• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.
• Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.
• Maintain animal service documents using the Chameleon system.
• May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.
MINIMUM QUALIFICATIONS
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.
Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Customer service experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.
Knowledge of: The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.
Ability to: Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.
Other Requirements:
License: Possession of a valid California Driver’s License may be required.
Physical Requirements: Lift, carry, push, and pull heavy animals that may weigh more than 50 pounds. Exposure to animal smells, dander, excrement, fluids, and wounds.
SUPPLEMENTAL INFORMATION
Application Deadline
Applications will be reviewed in the order in which they are received. Based on the number of applications received, this posting may close without noticeApplications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.
Veterans’ Preference
The County of Riverside has a Upload a copy of your (or your spouse’s) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse’s letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans’ preference.
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Degree Verification
Prior to the closing date, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
What’s Next
This recruitment is open to all applicants.Applicants who are current County or Animal Services employees may be considered before other applicants depending on the volume of applications received.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered. Based on the number of applications received, this posting may close or be extended without notice. The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies.
GENERAL INFORMATION
If you have any questions regarding this posting, please contact Silvia Trammell at
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees’ Retirement System (CalPERS).
- Tier I (Classic Member – Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member – Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member – Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees’ Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
- A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
- A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
- A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as “classic members”.
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees’ Retirement Law. The Retirement Law is complex and subject to change. If there’s any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
01
What is the status of your current driver’s license?
- I possess a valid California Driver’s License
- I am able to obtain a California Driver’s License
- I am not able to obtain a California Driver’s License
02
Are you able to work weekends and holidays, as part of your regular schedule?
- Yes
- No
03
I acknowledge that I will be in an environment with exposure to animals which may include animal noise, excrement, smells, and dander.
- Yes
- No
04
Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?
- Yes
- No
05
Please check all that apply when providing customer service to the public:
- Providing online customer service
- Providing remote real-time customer service via the telephone, instant messaging (IM), or similar
- Providing face-to-face customer service
- Explaining rules and regulations to customers
- In addition to explaining, enforcing rules and regulations with customers
- Determining when to escalate a customer’s issue to a lead, supervisor, manager, or similar
- Addressing escalated customer issues as a lead, supervisor, manager, or similar
06
How many years of experience do you have providing a variety of animal-related services including licensing, adoptions, clinic programs, and rescues? Please include this experience in your application/resume.
- None
- Six to twelve months
- One year or more, but less than two years
- Two years or more, but less than three years
- Three years or more, but less than four years
- Four years or more
07
What is the level of your experience working with Chameleon software?
- No expereince
- Basic
- Intermediate
- Advanced
08
Do you possess call center experience?
- Yes
- No
09
How many years of on-the-job animal handling experience do you have? Experience may include verifiable volunteer work, animal grooming, veterinary office, animal boarding facilities or a similar setting which included the care and handling of animals.
- None
- At least 6 months
- Less than 12 months
- One year or more, but less than 2
- 2 years or more, but less than 3
- 3 years or more, but less than 4
- 4 years or more
10
What is your current level of proficiency with Microsoft Excel or other spreadsheet software programs?
- No spreadsheet experience
- Basic – able to enter, correct and save data, use the menu commands, format cells, rows and columns, use simple arithmetic functions in the formulas.
- Intermediate – able to create and modify charts, filter data, use mathematical, logical, statistical and financial functions.
- Advanced – able to use of advanced functions, e.g. VLOOKUP, IF, work with Pivot Tables, VBA Programming
11
How many years of professional work experience do yo have with social media channels, including web based photography, short and long-form video and live streams?
- No expereince
- At least 6 months
- 1 year or more, but less than 2
- 2 years or more, but less than 3
- 3 years or more, but less than 4
- 4 years or more
12
Are you a current regular, temporary, or per diem employee with the Riverside County Department of Animal Services?
- Yes
- No
13
Which location are you interested in:
- Jurupa
- San Jacinto
- Coachella
- All
Required Question