Animal Care Manager

BAHS ANIMAL CARE MANAGER JOB DESCRIPTION

GENERAL SUMMARY: The BAHS Animal Care Manager will be responsible for cleaning kennels, cages, and shelter facilities; providing daily care to shelter animals; providing daily enrichment and behavior assessments to all BAHS pets, and supervising Animal Care staff.

PAY SCALE: The minimum rate for this position is $20 per hour.

SUPERVISOR: Director of Shelter Veterinary Medicine

MINIMUM QUALIFICATIONS:

• 2 years animal care experience required
  • Preference for high volume care & cleaning, ex: sheltering, vet clinic, etc years non-profit experience preferred
• 2 years management experience
  • Ability to offer consistent feedback and guidance for direct reports, commitment to coaching and supporting direct reports
• Knowledge of and comfort with cat and dog behaviors
• Experience with creating enrichment and behavior programs for cats and dogs
• Attention to detail
• Must be computer proficient and able to learn shelter software and CRM
• Proficient in Microsoft Office and Excel
• Excellent verbal and written communication skills
• Normal schedule is Tuesday through Saturday, some holidays and Sundays may be required. Maximum hours for this position will be 40 hours per week.

PREFERRED QUALIFICATIONS

• Knowledge of shelter operations
• Non-profit job experience
• Experience with ShelterLuv, G-suite, and Microsoft Office suite

JOB SKILLS

• Must have good written and verbal communication skills
• Must be highly organized, motivated, and detail-oriented
• Must be organized and able to set priorities
• Must be able to work well in a team environment with the public, co-workers, and volunteers
• Must demonstrate emotional maturity and good judgment
• Must have knowledge of animal breeds and behavior
• Must be committed to the mission, values, and goals of the Belleville Area Humane Society

• Genuinely enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain
• Can work unaffected in an environment where dogs are barking.
• Work requires lifting and carrying animals and food bags (will be assisted by other staff members in lifting animals over 50 lbs)
• Walks or stands for extended periods of time; frequently works in a bent position.
• May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases
• Physical ability to clean
• Must be able to be on your feet for large portions of the day and handle large animals
• Allergies that are aggravated by animals or cleaning supplies may be a disqualification
• Must be able to work outside in all weather conditions
• Must be able to stand, kneel, walk for up to 8 hours per day
• Must be flexible and willing to help with jobs outside of this job description

RESPONSIBILITIES/DUTIES:

• Manage and support Animal Care department employees
  • Give suggestions and recommendations regarding hiring, firing and advancement or change of status of employees and volunteers
  • Train employees and volunteers in animal care
  • Evaluate employees and volunteers and oversee performance reviews
  • Set schedules and keep track of staff hours worked, vacation requests, and PTO
  • Address volunteer and employee concerns and enforce policies in BAHS’ employee handbook
• Participate in strategic discussions and planning of shelter operations that affect animal care, enrichment, and behavior
  • Oversee maintenance of an accurate log of all animal care, enrichment, and behavior activities
  • Prepare SOPS and Plans for behavior and enrichment of BAHS animals
  • Serve with Animal Control and BAHS medical staff to assess animal behavior and select adoptable animals
  • Create, train and maintain programs for canine playgroups
• Support volunteer coordinator with managing time and duties of volunteers
• Manage and ensure completion of day to day operations of animal care
  • Feed all cats and dogs in accordance with organization policy
  • Clean and sanitize all animal spaces in accordance with organizational policy
  • Make sure volunteers/ staff check/respond to voicemail and email in a timely manner
  • Greet customers, answer phones, and return calls in a courteous manner providing excellent customer service to all clients
  • Greet customers as they come into the shelter and provide any necessary assistance including updating and tracking all animal records
  • Educate the public about proper animal care, behavior, return calls, and training and take calls related to this from BAHS fosters and BAHS animals as well as alums.
  • Provide quality customer service while assisting with animal care, enrichment, and behavior assessment processes
  • Assist with giving medication, drawing blood, and other veterinary procedures as necessary
  • Rotate animals from indoor spaces to outdoor spaces, all animals should receive specific and specialized attention

• Data reporting
  • Prepare database reports via ShelterLuv to provide metrics on enrichment outcomes and to update animal records
  • Develop and implement program for animal socialization and enrichment
  • Strategically record comprehensive notes on individual and group animal well-being and welfare as related to animal lifestyle
  • Utilize data outcomes to improve programs
• Lift and carrying up to 50 lbs (over 50 lbs will have assistance)
• Other responsibilities as assigned by Co-Directors.

This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description does not establish a contract for employment. The Belleville Area Humane Society is an at-will employer.