Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
- Enjoy a ‘Dress for your Day’ business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
The Crew Payroll Analyst is the support analyst and subject matter expert for preparing and supporting flight attendant and pilot pay and their associated systems. Working in conjunction with Crew Services, Inflight, Flight Ops and Human Resources, this role is responsible for the administration of flight attendant pay and pilot pay as provided for in the flight attendant and pilot collective bargaining agreements and application of company policy as it relates to pay.
Essential Functions
- Audit the accuracy of the pay events in CrewTrac using a customized tool set.
- Prepare monthly pay detail for Flight Attendant Credits, Pilot Credits, Adjustments, Per Diem, Sick and Vacation for payroll processing.
- Prepare final paycheck figures for terminated flight attendants and pilots and track materials returned.
- Assist in conducting administrative work in preparation for assembling and processing flight attendant and pilot pay reports.
- Analyze, investigate and resolve payroll discrepancies for flight attendants and pilots.
- Oversee Vacation accrual, Sick Time process and unpaid leaves by adjusting FLiCA and CrewTrac then reconciling and auditing the balance in UltiPro.
- Work closely with Crew Services to communicate vacation balances for annual flight attendant and pilot vacation bids.
- Audit vacation balances in payroll systems at the conclusion of each pilot and flight attendant bid period.
- Manage and support the flight attendant pay and pilot pay automated systems including change management process.
- Determine failure point for pay discrepancies and develop process or system changes to address the problem.
- Work closely with IT and primary software vendors to ensure quality of operational systems that drive flight attendant and pilot pay.
- Analyze and develop specifications for customized pay reports and management reports.
- Develop and manage control points for the flight attendant and pilot pay processes for SOX compliance.
- Maintain system and business process documentation for pilots and flight attendants.
Other Functions
- Cross train with both Flight Attendant Payroll Analyst and Pilot Payroll Analyst and other payroll personnel as needed to provide adequate back up when needed.
- Process development
Qualifications
- Bachelor’s degree related to business processes, information systems, payroll or aviation is highly desirable; combination of education and experience considered in lieu of degree
- Minimum 3 years of Inflight, Flight Operations, Customer Service or other related airline industry experience
- Crew Management Systems, Crew Scheduling, Inflight or Flight Operations background highly desired
- Proficiency in Crew Trac, FLiCA or similar aviation applications a plus
- Familiarity with collective bargaining agreement regarding interpretation of scheduling and flight attendant pay sections preferred
- Background in business systems analysis and support a plus
Knowledge, Skills and Abilities
- Proficient in the Microsoft Office Suite with a high degree of proficiency in MS Excel
- Knowledge of flight attendant and/or pilot pay and scheduling procedures
- Strong analytical abilities and attention to detail
- Ability to respond to and resolve flight attendant payroll inquires and make corresponding changes
- Problem-solving abilities with an emphasis on working with data
- Strong organizational, prioritization and communication skills
- Ability to think and work under stress
- Ability to meet critical deadlines
- Ability to interact with all levels of management, employees and outside vendors
- Ability to use good judgment in dealing with confidential and sensitive information
- Must be detail-orientated and able to produce quality work under strict timelines
- Knowledge of Flight Attendant and Pilot Handbook
- Good communication skills
- Ability to work independently and with minimal supervision
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
May be required to work evenings, weekends and holidays to facilitate payroll at the end of each payroll cycle.
Physical Effort
Generally, not required.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Positions Supervised
- None
Salary Range
$43,000 – $67,725
Workplace Policies
At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.
Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.