NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Treasury and Payment Services Division of the Department of Finance has over 500 staff and oversees the agency’s management of City cash balances and relationships with banking institutions, oversight of all city payment websites, document and payment processing of tax returns, property recording forms, parking ticket operations, and collection of delinquent accounts. Treasury and Payment Services is responsible for collecting outstanding violations issued by the Sanitation and Buildings Departments and other City agencies that have been adjudicated by the Environmental Control Board (ECB).
The Collections Division is responsible for managing the life cycle of the Department’s delinquent business tax, parking fines, ECB violations and property taxes. Our mission is to collect as much outstanding New York City debt as possible by proactively informing taxpayers and respondents of their debt, insisting on timely payment, and utilizing enforcement measures as a last resort.
The Collections Division Business Tax Unit, Enforcement Section is seeking a candidate with debt collection and research experience to serve as an Administrative Researcher. The position requires research on collection cases to effectively communicate case status to taxpayers and internal stakeholders as well as providing solutions for satisfaction of open liabilities.
The Selected candidate’s duties and responsibilities for this position include, but are not limited to:
• Assist in the analysis of cases and determine how best to utilize all available collection tools.
• Respond to debtors’ inquiries, securing resolution of outstanding judgment debt. Demonstrating a knowledge of all agency-wide policies and procedures.
• Ability to review, research and provide feedback to debtors regarding manual and FIDM bank levies issued to banking institutions.
• Generate bills/letters relative to debtor’s outstanding debt and/or inquiries in an effort to secure full payment or a payment agreement for the outstanding judgment debt.
• Ability to utilize all agency legacy systems in the creation, issuance and resolution of legal documents/levies against distrainable assets. Responding to banking institutions and other third parties in the execution of these documents.
• Resolve disputes and discrepancies related to business taxes in judgment.
• Special projects and other assignments are worked in accordance with the level of priority and timeliness.
Minimum Qual Requirements
A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in 1 above and three years of satisfactory full-time professional experience as described in 1 above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in 1 above and three years of satisfactory full-time professional experience as described in 1 above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
“Special Note:
To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level 1 or one year of full-time satisfactory debt collection experience. “
A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in 1 above and three years of satisfactory full-time professional experience as described in 1 above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
“Special Note:
To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements for Assignment Level II, successfully completed the Certificate Program: Professional Collection Specialist Designation (PCS), offered by the Association of Credit and Collections Professionals (ACA) or an equivalent pre-approved professional certification in a related field.”
Preferred Skills
• Strong customer service skills, with a background in DOF business Taxes
• Strong organizational skills
• Ability to determine documentation needed for case resolution
• Working knowledge of Microsoft Office Suite
• Ability to grasp new concepts, approaches and systems
• Excellent written, verbal and interpersonal skills
• Knowledge of DOF legacy systems, specifically – GenTax,
• Ability to multi-task, prioritize projects as well as work independently
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.
To Apply
Click the “Apply Now” button.
While we appreciate every applicant’s interest, only those under consideration will be contacted.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
Unless otherwise indicated, all positions require a five-day workweek.
Work Location
59 Maiden Lane, New York, N.Y.
(Current location but could be subject to change)
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
08/04/2023
POST UNTIL
09/03/2023
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.