Administrative Representative – RSW Airport


Enterprise has an opportunity for a Full-Time Call Center Administrative Representative. This position will hold a primary responsibility of providing a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

The Administrative Representative is required to work a schedule of 40 hours per week, 5 days a week; 9a-6pm. Shift times can be flexible and accommodate requests for either 10a-7pm or 11a-8pm if requested during interview process.

  • Schedule #1 – Sunday through Thursday, Off Friday & Saturday
  • Schedule #2 – Thursday through Monday, Off Tuesday & Wednesday

Pay: $15.00/Hour

This position is located at the Fort Myers International – RSW Airport

11000 Terminal Access Rd, Fort Myers, FL 33913

We offer a robust Benefits Package including, but not limited to:

  • Paid Time Off, starting with 15 Days off per year and 6 paid holidays
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage
  • Employee discounts on car rentals, car purchases and much more!
  • 401(k) retirement plan with company match and profit sharing


Customer Service and Administration

Call Center

  • Daily GPS Inventory and Re-conciliation
  • Daily customer service email, response and resolution.
  • Answer customer calls – Rate changes, Location Changes, Extension. Etc
  • Clear communication with management regarding customer callback requests

Rental Backend.

  • Work past due rentals through multiple rental systems – Daily
  • Callbacks -daily
  • Incomplete Rentals/Returns – Daily

Lost and Found.

  • Maintain Lost & Found control via Lost Returns Website.
  • Log Lost items into system as received.
  • Match to customer claims
  • Ship lost items to customers.
  • Maintain neat lost and found closet.
  • Phone conversation regarding Lost Returns process.

Fleet Management and Maintenance

Car Control.

  • Process, Tow exchanges, recovery from tow yards daily
  • Daily update on Unaccounted units, work with Fleet Supervisor. – Camera research, exit logs, Odyssey information.
  • Work with Risk on Failure to return contracts
  • Close Pended contracts daily

When necessary, may be asked to assist with License Plates.

  • Send daily License Plate dead list to LP Clerk at Admin office.
  • Process received plates daily. Physically attach LP to cars and send email requesting holds removed.
  • Work LP on hand daily with updated unit location.
  • Mail plates to Admin or applicable branches, groups.

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must be able to read, write, speak and understand English
  • Minimum 1 year experience handling basic customer service and office administration functions.
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Apart from religious observations, must be able to work the following schedule: 9am – 6 pm, 5 days a week with typical days off of Tuesday/Wednesday or a Friday/Saturday.
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