Req ID: 240576
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Service Operations Analyst to join our team in Phoenix, Arizona (US-AZ), United States (US).
Responsibilities:
• Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilizes appropriate systems and databases to enter client information and or retrieve information as needed.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• Guides team in activities that align to team and department objectives. Contributes to the development of team standard operating procedures.
• Manage day to day activities for client accounts such as administrative tasks, team member onboarding, monthly invoice coordination with finance department, and client reporting.
• Process execution in coordination with back office departments.
Basic Qualifications:
• 1-3 years prior account or program coordination or management, client service experience; ability to coordinate multiple client contacts and types.
Preferred Qualifications:
• Prior experience operating in a consulting professional services firm preferred
• Tenacious at in assessing & solving complex problems
• Ability to multi-task and continually prioritize, in order to be optimally responsive to multiple client needs that are constantly shifting
• Highly responsive to internal & external customers
• Strong self-starter & highly proactive with a strong sense of urgency
• Ability to communicate effectively to varied audiences, and influence with limited authority and limited direction.
• Exceptional organizational and analytical ability, with a great eye for details
• Strong written & verbal communication skills
• An impressive ability to juggle a lot at once and still meet deadlines
• Highly experienced working with Microsoft Office – specifically Outlook, Excel & Word
Must reside in the US
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $42,700.00-$88,900.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
*This position is not open to employer sponsorship**
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About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.