Overview
The Account Executive, Premium Service position is responsible for relationship building and the overall retention for suites and contracted premium hospitality at the newly renovated CFG Bank Arena. This includes retaining, cultivating, and stewarding corporations as well as individual contract holders.
This role will pays an hourly wage of $31.25.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Monitor and apply account management best practices for client retention
- Responsible for reaching or exceeding budgeted financial goals in one or more of the company’s key retention categories, including but not limited to: contracted business, early extensions, and customer upgrades
- Manage risks and fiduciary responsibilities by analyzing client goals and objectives, proposing new business solutions, and implementing services and products to fulfill needs and objectives
- Design and implement overall client servicing process that includes, but is not limited to: contract administration, ticketing fulfillment, client event execution, invoicing and payment plans, special requests, and all member communications
- Oversee implementation of client amenities and services to optimize client experience and maximize sales profitability
- Respond to all inbound inquiries from clients in a timely manner
- Cultivate optimal client relationships by attending concerts/special events and interacting with clients to maximize their event experience
- Oversee delivery of assets as stipulated in client contracts
- Develop new amenity programs and special events for new arena members including premium trips, arranging any possible artist access, external outings, etc.
- Collaborate with sales executives to generate new sales leads
- Work with the company’s finance division to ensure timely annual collections
- Serve as liaison for client’s ticketing needs
- Responsible for the facilitation and administration of special projects such as: recommendations on client communication, facilitating client research, liaison with external associations, and event planning.
- May perform other duties as assigned
Qualifications
- Bachelor’s degree or equivalent experience
- Strong verbal and written communication skills
- Ability to write reports and business correspondence
- Highly organized with good coordinating/project management skills and ability to meet tight deadlines and work in a high-pressure environment
- Ability to analyze problems involving many variables
- High level of demonstrated professionalism, integrity and ability to maintain sensitive information and appropriate decorum
- Demonstrated quick learner with ability to handle multiple projects and meet deadlines
- Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
- Detail oriented, diplomatic, empathetic, with exceptional customer service skills
- Proficient in MS Office with Salesforce or similar CRM experience – Ticketmaster platform experience preferred
- Ability to work flexible hours including evenings, weekends, and holidays
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.