Salary: $16.54 – $17.99 Hourly
Location : Tucson, AZ
Job Type: Full Time
Job Number: 2023-01416
Department: Pima Animal Care Center
Division: PAC PAC LICENSING
Opening Date: 09/22/2023
Closing Date: Continuous
FLSA: Non-Exempt
Position Description
OPEN UNTIL FILLED
Salary Grade: 2
DOE: $16.54 – $17.99
The Animal Care Assistant I position provides administrative support to our Licensing and Pet Support Team. Upon hire, you will be dedicated to supporting one of those teams. The Licensing Department entails administration support via logging the licensing information in Excel, updating records in our online Licensing system (Docupet), processing mailed-in credit card and check payments, answering phones, and returning voicemails regarding the licensing process. You will be taking credit card payments over the phone, replying to emails regarding the licensing process, and cashing out at the end of each day by logging payments. The Pet Support Team aims to keep pets out of the shelter by taking incoming phone calls from potential owner surrenders and offering case management to provide resources. This team schedules owner surrenders as well as assists in our Safety Net foster program. We have two positions and both positions are heavily focused on customer service and work over the phone, via email, and in person with the community on a daily basis.
Duties/Responsibilities
(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the supervisor.)
Typical office support duties of all specializations may include:
Interaction with the public:
Answers general procedural questions from the public concerning specialized documents;
Provides detailed information in response to queries concerning unit operations;
Keyboarding:
Compiles information and prepares and types a variety of documents such as correspondence, reports and specialized file data;
Reviews and sorts documents, creates new records and inputs and retrieves information using automated systems;
Filing:
Prepares, and updates file folders, logs, status records, and other documentation to reflect the current status of a process and performs required purges;
Researches manual and automated systems to gather or verify data needed for processing activities;
Other clerical:
Creates and maintains spreadsheets and databases using packaged software;
Assigns and reviews the work of staff performing typing, filing and other routine clerical activities;
Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators.
All positions specialize in one of the following areas:
Legal/Law Enforcement Processing:
Gathers information and prepares and processes routine legal documents such as opinions, complaints, warrants, depositions, and interviews;
Receives and processes subpoenas by researching and gathering requested information;
Reviews case files/reports to insure completeness of records and contacts appropriate parties to obtain missing documents;
Performs redacting of specialized documents prior to their release;
Assembles the daily court calendar, determines what trials or hearings take priority, and relays information to judges and other concerned parties.
Accounting Processing:
Processes claims, purchase orders and contracts for payment to vendors and contractors, and verifies accuracy of billing charges against ledgers, invoices and contracts;
Establishes, posts, and maintains manual and automated bookkeeping systems;
Verifies fees for permits of services, receives payments, and issues receipts;
Establishes files for audit trail purposes, to include identifying, locating, and filing audit documentation.
Collections Processing:
Contacts debtors to collect accounts receivable and monitors payment arrangements.
Medical Processing:
Coordinating paperwork for the referral, admission, transfer or discharge of patients from a hospital unit or clinic.
Program Specific Processing:
Identifies actions required to provide services to individual clients, applicants, or the general public and assists people in completing the service process;
Coordinates and/or initiates processing action with other units, departments, or outside agencies as needed to provide services.
KNOWLEDGE & SKILLS:
Knowledge of:
- medical, legal, accounting, collections or program related terminology and office practices and procedures;
- specialized program procedures and services;
- business English, punctuation, grammar and spelling;
- manual and automated records management practices;
- office practices and procedures.
Skill in:
- operating a variety of office equipment, including typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators;
- communicating effectively;
- interacting with the public and providing customer service;
- maintaining specialized files and other documentation in manual and automated systems;
- identifying and completing specific actions required to provide service.
Some positions in this classification may also require:
Knowledge of:
- computer software including spreadsheets, word processing programs, and data bases;
- bookkeeping principles and practices.
Skill in:
- posting and maintaining manual or automated ledgers;
- performing arithmetic calculations;
- coding, classifying and entering data into computers and verifying key entries;
- training, assigning work to and reviewing the work of clerical support staff.
Minimum Qualifications
A high school diploma or General Education Development (G.E.D.) certificate.
Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write “see resume” on your application.
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
- Customer service experience.
- Experience working, volunteering, or interning in an animal shelter, boarding facility, or animal care setting.
- Bilingual Spanish speaking.
Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Supplemental Information
Licenses and Certificates: Valid driver license is required at time of application. ValidAZ driver’s license and access to a registered/insured vehicle for business travel is required (business mileage reimbursed) at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Service’s review and approval of the candidate’s driving record.
Special Notice Items: Completion of a rabies vaccination cycle is required within two (2) months of hire. Medical inability to be immunized or previous immunization must be verified by the County Physician prior to employment. Recommended boosters are required for the duration of employment, unless medically excused or physiologically unable to develop immunity. Some positions may require fluency in English and a second language as determined by the department. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
All employees selected for this classification will be initially hired and classified as Level I with progression to Level II and Level III upon satisfactory completion of appropriate training and designation by the appointing authority.
Physical/Sensory Requirements: Post-job offer physical and drug screen required. Physical and sensory abilities will be determined by position.
EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
Pima County provides access to high-quality, affordable healthcare for eligible employees and has an award-winning wellness program. Our plan is designed to ensure a high level of coverage and financial protection. Read more about our benefits program by
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Are you Bilingual (English/Spanish)?
- Yes
- No
Required Question