Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Director, Enterprise Network Services for our Core Infrastructure Services to lead the Network transformation to simplify and standardize the infrastructure with automation strategies to develop infrastructure as code capabilities.
This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Or Plano, TX. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
This role supervises a team of Network engineers, handle network infrastructure, life cycle management, automation of network operations, and strengthening domain control environment for risk & compliance. This role also is involved in forecasting and handling the budget, vendor management.
Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Chips in to and performs long- and short-term strategic direction. Advises senior management and provides input to aid in decision making.
What you’ll do:
- Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively handle risks.
- Builds and supervises a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Supervises efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure alignment to standards across teams.
- Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
- Develops and supervises metrics for technology support capabilities and/or processes (critical metrics, KRIs, etc.).
- Creates a multi-year plan to operationalize a technology support strategy, with key breakthroughs, work, and realization targets.
- Supervises the creation and execution of departmental budgets and forecasts for applicable technology support function.
- Supervises the availability management of technology solutions / domains by applying strong change and incident management practices.
- Works across multiple functional areas and influences future business strategy to be able to best apply available technology support functions as well as future ones.
- Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
- Builds successful partner collaborations IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
- Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives
- May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.
- Experience supervising the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
- Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.
- Experience conducting cost benefit analyses and demonstrating results to drive technology support solutions.
- Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.
- Previous experience handling multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.
- Experience and ability to drive a culture of quality and personal accountability through technology support teams.
- Demonstrated experience in vendor contract management and management of distributed development teams and resources.
- Demonstrated financial foresight involving budgets, forecasting, and completing the budgets for applicable technology support function.
- Advanced facilitation, collaboration and consensus building skills, with experience in speaking publicly to multi-functional teams and Senior/Executive leaders.
- Experience in inspiring, leading, and defining vision, strategy and organizational change.
- Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.
- Demonstrated ability to influence change at the executive level and team level.
- Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
- Understanding of Legislative and Regulatory Compliance Requirements.
What sets you apart:
- Demonstrable understanding of Enterprise and Data Center Network technologies – infrastructure components, tools, technologies
- Experience in leading and completing Network transformation
- Experience in handling Network day to day operations like infrastructure health monitoring, upgrade and refresh of network components, patching, vulnerability management
- Experience in assessing, documenting and handling the risk, strengthening domain control environment, handling Business Continuity plans, working with internal and external audit teams.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500.00 – $253,220.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.