Company Overview
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you’ll do
Reporting into the Revenue Enablement organization, this person is responsible for empowering Sales and Customer Success teams by creating engaging and scalable product training. This person will align to a product group (ie: eSignature, CLM) and will own existing product enablement as well as new product introduction and retirement.
You will work closely with Revenue Enablement team members to uncover additional technical skill and knowledge needs and build new training programs to bridge the gaps. You will act as a strategic advisor to product teams for Go-To-Market (GTM) enablement planning plus partner to design and develop product learning content. In this role, you will contribute to a broader enablement strategy that ensures our GTM teams have the know-how and skill to best position our product suite, resulting in a sales velocity that is industry leading and best in class.
This position is an individual contributor reporting to the Senior Manager, Product Enablement.
Responsibility
- Act as an Enablement Trusted Advisor for Product Marketing, Product Management, and Technical GTM Roles to address Revenue Field Enablement needs
- Design and develop product-focused content for global audiences to be delivered live and asynchronously using modern learning technologies
- Project manage the execution of the GTM enablement plan of record to ensure the successful launch of new products and features
- Analyze key metrics to measure end to end success of GTM readiness from lead generation to deal close
- Understand the product life cycle and GTM approach, using knowledge to build credibility and trust with cross-functional stakeholders
- Partner with Revenue Enablement Performance partners to plug product enablement into a framework for role-based competencies
- Drive production of Quarterly Release enablement activities and deliverables
- Demonstrate thought leadership and expertise in latest enablement trends, tools, programs and technologies
- Manage stakeholders cross-functionally as well as identify and nominate knowledge champions as SMEs within the business
- Collaborate with Learning ops to create appropriate certification and badging with proper tracking and reporting
- Partner closely with the Performance Partner, Delivery, and Learning Operations Teams in Enablement, to drive an integrated quarterly and annual plan
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 5+ years of combined experience in sales or customer success, and enablement function
Preferred
- Strong communication and interpersonal skills
- Strong project and time management skills
- Attention to detail and exemplary organizational skills
- Strong judgment, initiative and sense of urgency
- Demonstrable experience in leading and project managing multiple initiatives of varying complexity and timeframes
- A strategic thinker; you know how to formulate sales enablement programs that are high impact and scalable, always keeping the end goal in mind
- Ability to communicate effectively (written and verbally) with product, sales, customer success, marketing, and operations teams
- Ability to design enablement strategies and oversee the execution of learning solutions to drive outcomes
- Ability to work closely with a wide range of stakeholders
- Ability to influence with a confident, engaging, and inspiring personality
- Insatiable curiosity and love of product technology
- Analytical skill set to drive insights from data, and measuring the impact of enablement programs at scale
- Experience with product training delivery and course design, knowledge of content development tools preferred (ex: Articulate 360)
- Proven track record of getting stuff done and driving adoption
Wage Transparency
Based on applicable legislation, the below details pay ranges in the following locations:
California: $93,500.00 – $143,175.00 base salary
Illinois and Colorado: $93,500.00 – $143,175.00 base salary
Washington and New York (including NYC metro area): $87,400.00 – $128,525.00 base salary
This role is also eligible for bonus, equity and benefits.
Life at DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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