Lifescape is currently looking for a Branch Manager in our Property Care Division. We have been established since 1976, and are a full-service Landscape Architecture, Construction, and Property Care Firm. Do you want to work with a growing company filled with opportunities? Apply Today!
POSITION SUMMARY:
This is a full-time position reporting directly to the Chief Executive Officer. The Branch Manager is responsible for all aspects of a Property Care (Maintenance) branch by; managing and leading personnel/crews, equipment, properties, clients (as needed) while delivering profitable and high-quality work, operational efficiencies, and enhancing the Lifescape experience with our internal team and external clients.
How you will make an impact:
Branch Management & Leadership
- Oversees, manages, and leads all members of team within branch including; 4-8 base services crews, 4-8 account managers, enhancement sales, plant health care, and snow management
- Works, coordinates and communicates well with irrigation and enhancement department to service clients
- Lead, manage, mentor, grow and discipline direct reports/branch teams, hold weekly one-on-ones, quarterly and annual reviews.
- Strengthen and build long term relationships with key clients and support team with client meetings, conversations, feedback, problem solve issues when necessary
- Forecast and establish annual budgets, sales goals, and other KPIs, to meet branch P&L goals
- Work directly with COO to plan and execute current and future year strategy any current and future branch or divisional needs (i.e., equipment needs, structural changes, etc.)
- Drive engagement of Lifescape culture by living and displaying Lifescape Core Values, policy & proceedures
- Interview/hire, onboard/offboard new employees for branch team, relay staffing needs to HR team
- Ensure existing accounts are renewed each year
Base Services, Enhancement, and Snow Services Production Management
- Ensure production management team provides best practice landscape maintenance services to our clients, inspect properties to monitor performance and quality
- Develop, enhance, or implement procedures that increase productivity and efficiency
- Develop & maintain 52 week training and safety calendar with production team and assist with developing and leading trainings/meetings
- Approve schedules, routing, performs site audits and upholds Lifescapes 4 Pillar standards
- Approve and manage weekly time capture and hours management
- Continuously evaluate and assign account managers and update route management as clients are on/off boarded
- Coordinate with Director of Sales & Quality Assurance on new client onboarding, quality assurance, and on-going training needs
- Manage branch snow management team and client needs
- Manage and coordinate with Plant Heath Care technician
- Aid Finance team with invoicing and AR needs- ensure timely and accurate
Account Managers (Garden Manager) Management
- Mentor, train, and lead Garden Managers to provide best-in-class client experience
- Review and manage sales pipeline weekly to maintain accuracy and an enhancement sales pipeline
- Drive accountability with Garden Managers to meet or exceed annual enhancement sales goals
- Assist Garden Managers in designing, accurately estimate enhancement proposals through Aspire
- Address, manage, and coach Garden Managers through any performance or client issues
- Work with Director of Sales & Quality Assurance on processing and providing feedback from new and existing clients
Interdepartmental Coordination
- Coordinate with irrigation team to meet seasonal deadlines (activations and blowouts) for contracted services
- Work with Irrigation Manager to develop and execute strategy and standards for properties
- Ensure account managers are coordinating with the service team for irrigation, plant health care, lighting needs for maintenance clients
You are:
- A self-starter – You roll-up your sleeves and figure things out. You present solutions, rather than just raising problems. No matter the challenge, you’re scrappy enough to come up with an answer.
- Leadership Focused – You understand how to lead teams, motivate people, and engage with all levels of employees.
- Fort Knox – Superior judgment, professionalism, poise, ability to maintain the highest level of confidentiality, and assertiveness.
- Organized – possess the ability to handle multiple priorities at once and keep others organized and on track
- Calm in the face of conflict – Excellent ability to maintain composure and effectiveness in a fast-paced environment while operating with a high sense of urgency
- A strong communicator – – You clearly and confidently articulate your idea and can relay communications in an efficient and effective manner
- Financial Acumen- You have a working knowledge of business accounting, managing budgets, P&L, and financial statements
Your Experience:
- 5+ years landscape experience
- Bachelor’s Degree in Horticulture or related field (Preferred)
- Valid driver’s license with approval from fleet insurance carrier (Required)
- 3+ years’ experience in leading and managing a maintenance branch, division or region (High-End Residential experience preferred)
- Fluent in user of Aspire (Preferred)
- Proven experience in developing processes, procedures, and people to increase profitability, efficiencies, and employee and client engagement
- Bilingual (English/Spanish) (Preferred)
- Previous experience working and leading with EOS structure (A plus)
- Proficient in Microsoft Office Suite, especially Excel
Salary Range with Total Compensation: $128K – $156K per year – based on experience
Benefits Include:
- 401(k) with 4% employer match
- Medical, Dental, Vision, and supplemental insurance options
- Employer HSA contributions
- Weekly payroll
- Bonus program eligibility
- Paid vacation and sick leave
Lifescape Colorado provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Lifescape Colorado is also committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in the employment process. Please contact Stephanie Padilla, Human Resources Generalist, at (720) 366-6760 or email stephanie.padilla @lifescapecolorado.com to request an accommodation.