Job Details
Job Location
The Ascent – Cleveland Heights, OH
Position Type
Full Time
Salary Range
$15.00 – $17.00
Job Shift
Day
Job Category
Real Estate
Leasing / Concierge
Leasing Consultant/Concierge
Summary
The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, to professionally present the features and benefits of their assigned community, and to properly secure lease agreements from qualified persons. A Leasing Consultant is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
Tasks/Duties
Duties and Responsibilities:
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Marketing/Leasing:
- Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
- Inspects models and “market ready” vacancies daily to ensure cleanliness.
- Answers incoming telephone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to Assistant Manager or Property Manager when appropriate.
- Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
- Maintains awareness of local market conditions and trends. Contributes ideas to the Property Manager for marketing property and for improving resident satisfaction.
Administrative:
- Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed.
- Completes all lease paperwork including related addenda and accepts rents and deposits.
- Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
- Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
- Inventories office supplies on periodic basis and reports needs to Property Manager.
- Organizes and files appropriate reports, leases and paperwork.
- Attends company meetings when requested.
- Assists Property Manager and Assistant Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
General:
- Performs any additional duties assigned by Property Manager, Assistant Manager or Regional Property Manager.
Technology Skills
- Calendar and scheduling software – Google Drive
- Desktop publishing software – Digital contract software; Microsoft Publisher
- Electronic mail software – Microsoft Outlook
- Spreadsheet software – Microsoft Excel
- Word processing software – Google Docs ; Microsoft Word
Skills
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking – Talking to others to convey information effectively.
- Negotiation – Bringing others together and trying to reconcile differences.
- Coordination – Adjusting actions in relation to others’ actions.
- Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
Knowledge
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Administrative – Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Communications and Media – Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Building and Construction – Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Economics and Accounting – Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Abilities
- Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity – The ability to speak clearly so others can understand you.
- Speech Recognition – The ability to identify and understand the speech of another person.
- Written Comprehension – The ability to read and understand information and ideas presented in writing.
Work Values
- Independence – This work value allows employees to work on their own and make decisions.
- Achievement – Results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
- Relationships – Allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Qualifications
Work Styles
- Must be able to work in a fast-paced and customer service-oriented environment.
- Performs duties under pressure and meets deadlines in a timely manner.
- Works as part of a team, as well as completing assignments independently.
- Takes instructions from supervisors.
- Exercises problem-solving skills.
- Interacts with co-workers, supervisors, and guests and in the public in a professional and pleasant manner
Experience
- Leasing Professional (NALP) desired but not required.
Wage
- Non-Exempt (eligible for overtime).