Salary: $22.60 – $30.09 Hourly
Location : Portland’5 Centers for the Arts – Downtown Portland, OR
Job Type: Variable Hour (formerly “temporary”)
Job Number: 2023-8140-P’5-G
Department: Portland’5 Centers for the Arts
Opening Date: 09/06/2023
Closing Date: 9/20/2023 5:00 PM Pacific
Position summary
Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program.
At Portland’5 Centers for the Arts, a world-class venue rated in the top five in the country, our mission is to make a difference in the community through the arts by building and engaging the community and by making the arts accessible in an environment where everyone feels connected in a welcoming, safe space.
Home to arts organizations such as Oregon Children’s Theatre, Oregon Ballet Theatre, the Oregon Symphony and the Portland Opera, it’s among the largest performing arts centers in the US with approximately 1,000 performances and 900,000 attendees annually and generates an average of $60 million in regional spending and more than 700 jobs each year. The five theatres at Portland’5 have showcased countless events over the years including Broadway shows, concerts, comedy shows, plays, children’s theatre, lectures, dance and much more. We are purposeful in presenting our diverse community with meaningful performing arts performances and spaces that are welcoming and accessible to everyone.
We’re seeking reliable, enthusiastic, people-person’s to provide exceptional leadership to supervise the ticket sellers as they sell tickets for various events at the Portland’5 Centers for the Arts in downtown Portland. At Portland’5, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.
As the Ticket Services Event Supervisor you will:
- Supervise and coordinate the activities of staff involved in selling tickets during event.
- Provide staff with cash and event information, including special promotions.
- Provide advice and technical assistance; trains; evaluates; resolves disputes and problems.
- Prepare accounting reports for ticket sales, disbursement and applicable ticket office charges for event settlements.
- Prepare box office for event selling activates ticket sales; releases promoter and box office holds.
- Maintain and reconcile ticket office cash inventory, including balancing safe, reconciling event cash receipts and payables and distributing cash advances to event promoters.
- Provide customer service; assists with ticket sales, provides will-call, monitors box office lines.
- Use creative problem solving skills to address seating, technical, and customer service issues as they arise.
Attributes for success:
- Understanding of operations, services and activities of a ticket box office, specifically reserved seat ticketing.
- Knowledge of basic accounting principles and cash-handling best practices.
- Outstanding ability to communicate clearly, concisely and in a courteous manner both orally and in written form.
- Work effectively and successfully in stressful and sometimes difficult situations.
- Proven record of working effectively with information management systems, and adapt quickly to system changes and updates.
- Ability to interact effectively with diverse groups of promoters, clients, and the public and remain calm, professional and polite even while dealing with possible discourteous from others.
- Ability to work various shifts, including evenings, weekends and holidays.
Diversity and inclusion: At Metro, we’re committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum qualifications:
- A minimum of three years of experience in the operation of a reserved seating box office or ticketing center; OR
- We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position.
If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.
- Previous supervisory and/or lead experience in a union environment.
COMPENSATION AND REPRESENTATION
Based on therequirements, Metro’s internal equity review process, and the candidates’ qualifications, the appointment will typically be made between $22.60 an hour to salary equity rate of $23.41 an hour. The full-salary range for this position is $22.60 an hour to $30.09 an hour.
This position is eligible for overtime and is non-represented. It is classified as a Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.
SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.
- A completed online application; AND
- Responses to supplemental questions
The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.
- Initial review of minimum qualifications
- In-depth evaluation of application materials to identify the most qualified candidates
- Consideration of top candidates/interviews
- Testing/assessments (if applicable)
- Reference check
- Background, driving records check for finalist candidate (if applicable)
Questions?
Recruiter: Lamarkus Gilliard
Email:
Additional Information
Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.
Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.
Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.
Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Public Employees Retirement System (PERS): Metro pays both the employee and employer portion of PERS contributions for eligible employees.
Veterans’ preference: Under Oregon Law, qualified veterans may be eligible for veterans’ preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans’ preference for this job, please provide qualifying documents as instructed during the application process.
Metro participates in the State of Oregon Public Employees Retirement System (PERS) and provides paid sick leave.
01
Please tell us how many years of experience you have as a Box office Supervisor, or in a similar supervisory role?
- Less than one year
- One to two years
- Two to three years
- Three or more years
- No experience
02
Please tell us how many years of experience you have training employees?
- Less than one year
- One to two years
- Two to three years
- Three or more years
- No experience
03
Please tell us how many years of experience you have completing event settlements or reconciling daily sales?
- Less than one year
- One to two years
- Two to three years
- Three or more years
- No experience
04
Please tell us how many years of experience you have with computerized ticketing systems?
- Less than one year
- One to two years
- Two to three years
- Three or more years
- No experience
05
Please tell us how many years of experience you have with cash management and bank deposits?
- Less than one year
- One to two years
- Two to three years
- Three or more years
- No experience
06
Please tell us how comfortable you are in handling difficult customer service issues in a fast-paced environment?
- Very comfortable
- Comfortable
- Not comfortable
07
This position is event driven, so the amount of shifts varies per week depending on the amount of events we have going on. This can be as many as 3 to 4 shifts per week or none in a month. Do your expectations for hours work with this fluctuation?
- Yes
- No
Required Question