Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.
Job Description
We are looking for a full-time Switchboard Operator.
This position will be one of a small team of operators who professionally answer calls to the U.S. corporate switchboard, determine the nature of the callers’ business needs, and routes them to the appropriate persons or areas. The employee may perform general office duties that require typing, sorting, or collating capability. May maintain and distribute employee phone lists.
Key Responsibilities include:
- The pay is $15.00/ hour.
- Answering approximately 250 – 300 calls per day to the corporate switchboard
- Using a PC based phone system
- Determining callers’ business needs by asking clarifying questions.
- Follow predetermined processes for routing calls to the appropriate individuals or areas or resolving the callers’ concerns or questions.
- General office duties
- Hours will be 10 am to 7 pm, M-F
Qualifications
- High School diploma or equivalent
- 1-2 years related work experience preferred.
- Good PC skills
- Good oral and written communication skills
- Exceptional customer service skills
- Exceptional telephone and business etiquette skills
- Ability to operate routine office equipment.
- Tolerance for fast-paced, high volume phone calls
- Ability to appropriately handle challenging callers.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!
If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact… the list goes on. See our DEI work in action!
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected!