Insight Enterprises is seeking a Remote IT Support/Senior Service Desk engineer. This is a fulltime/direct hire position with Insight Enterprise, offering full benefits. This position will be supporting one of our large financial clients, will need to be comfortable with an extensive background check, fingerprints and drug screening. If you are comfortable requirements, have the skillsets below, and seeking an exciting new opportunity, we would love to connect with you.
Highlights:
Title – Remote Senior IT Support/Senior Service Desk Engineer
Location – Remote
Pay- Dependent on experience, though in the realms of $30.00 to $38.00 (top pay) an hour.
Onboarding – Requires extensive background check, fingerprints, and drug screening.
Position Type – Fulltime direct hire. Working hours will be Monday through Friday 8am to 5pm.
Role Description:
Support end-users 100% remote
Research questions using available client KB and other informational resources.
Be able to advise users on appropriate action.
Follow up with end users to ensure complete resolution of issues.
Escalate issues as a last resort.
Install, Configure and Troubleshoot end user Software and Hardware issues (Windows, Android, iOS and Mac OS X)
Track fixed assets using ServiceNow
Educate and set up new user hardware/software
Solid experience with PC hardware, both Mac and PC
Desktop support experience, Operating in an enterprise environment.
Solid Win10 OS, Apple IOS, and MacOS
Able to support iPads, Mobile phones, Android/Apple
Must be comfortable supporting a Microsoft Windows environment.
Must be comfortable supporting and working with both tools Windows OS, and Apple IOS
Excellent Customer Service. Ability to discuss technical issues with individuals of various knowledge and abilities.
Must be able to support the complete Google Suite
Basic Qualifications:
- Must be fully vaccinated.
- High School Diploma, GED, or equivalent certification
- At least 4 years of experience in tech support and administration
- At least 4 years of remote tech administration and end user support
- At least 4 years of experience with Windows 10 or later operating systems
- At least 4 years of experience with ticketing systems and reporting tools (ServiceNow)
- Good knowledge of networking/TCP/IP.
- Good knowledge of VPN and issues as it relates to VPN.
- Oral and written communication skills.
- Team interaction
- Attention to details, stress tolerance
Preferred Qualifications:
- Associate degree in Information Systems, Computer Science, or military experience
- A+ Certificationpreferred
- Strong working Knowledge of Windows 10/Legacy with knowledge of basic applications enterprise users utilize (i.e. G-Suite)
- Thorough Knowledge and usage of ticketing system such as ServiceNow
- Experience supporting Google Suite
- Enterprise/Corporate environment work experience of end users on different levels (Mgrs., VP’s, Executives)
Nearest Major Market: Minneapolis
Job Segment: Service Desk, Information Systems, Technical Support, Computer Science, Customer Service, Technology