Reporting to the Client Services Manager, the Case Managers (CMs) partner with Outreach Workers to form a Care Team that provides intensive wraparound services (Obj 3) to participants through coaching/mentoring, relevant safety, risk assessment and case planning, careful coordination of community services, systems navigation and advocacy, and increased family and community engagement (Obj 4). Care Team caseloads are not to exceed 10-15 participants. Each case can last up to 18 months.
- As a core member of the Care Team, Case Managers provide targeted coaching informed by careful case planning done in consistent partnership with the participant, and by accessing support services offered by RPKC funded-grantees and external partners.
- Conduct a participant intake, risk assessment, needs assessment and develop a Life Map for each young adult on caseload – the Life Map should always be aligned with conditions of probation and/or parole and should be revisited with participants at least every three months.
- Maintain careful and consistent records in each participant case file; this includes copies of legal documents, incentive payments, and supporting documents
- As needed, support the young person in communicating regularly with assigned probation counselor and/or parole officer and accompany participant to all court hearings
- The Care Team maintains consistent contact – including phone calls, texts, and in person meetings-with each young person on their caseload in accordance with their phase:
- Phase One (1-4 months): Daily communication, 3x per week in- person contact
- Phase Two (4-7 months): Daily communication, 2x per week in- person contact
- Phase Three (7-18 months): Daily communication, 1x per week in- person contact
- Ensure trauma informed case management and outreach worker support for youth/young adult ages 16-24 including:
- Safety Planning (30, 60, 90 Day Plans)
- Risk Assessment
- Individual Service Plans- Education, Employment, Life Skills, Well-Being goals
- Harm Reduction and Conflict Resolution Plans
- Positive community connection, mentoring and life coaching
- Participate as an integral member of a multiple team communication strategy
- Attend weekly supervision meetings with the Client Services Manager to review workload, highlight successes and find solutions to challenges
- Attend mandatory team meetings to go over protocols, hot-spot remediation, and social network analysis of youth engaged or involved in new incidents
- Attend all required training and professional development opportunities
Requirements
- Experience and/or expertise in the area of violence prevention and intervention, or trauma-informed support services among high-risk populations preferred.
- Ability to work with diverse, high-risk populations in need of support services and case
- management.
- Strong verbal and written communication skills are required.
- Ability to safeguard and maintain individual records to keep consumer files complete, confidential, and in order.
- Basic skills with Microsoft Excel for data entry and management required.
- Provide and maintain records for data and tracking reporting
Benefits
401k,Medical, Dental, PTO, Generous time off, Hazard pay, Holiday Bonus, etc