“Improving the lives of those with chronic care diseases while providing solutions to our customers.”
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:
Under the general supervision of the Sales Support Manager, the Respiratory Diagnostic Team Lead is responsible for the coordination of Oxygen Pulse Oximeter (OPO), Home Sleep Tests (HST), and concentrator follow ups.
Responsibilities:
- Clean and sterilize all HST/OPO/CAPOX devices using anti-bacterial wipes (i.e. Caviwipes)
- Input patient information and delivery information on OPO, CAPOX and HST Tracker via Google Drive
- Responsible for attempting to contact patient 3 consecutive working days, to schedule delivery of unit
- Ensuring any and all notes are entered in patients account regarding scheduling of device; updated RAE on status via email to ensure all points of communication have been touched
- Coordinator will determine how the unit will be delivered: courier, vehicle (PST) or shipped (GSO) and prepare the unit for patient use. (Log patient and device in Google Driver Log.)
- Unit will be moved to shipping area for packaging and labeling or given to the driver/courier for delivery. Packaging of unit includes instruction sheet and AOB
- Once unit has been returned to SuperCare, coordinator will download unit and email Customer Service results
- If unsuccessful in retrieving unit, Coordinator will attempt to reach out to patient/location to attempt a drive by as needed.
- Performs any other duties that may be requested by Supervisor or Management
- Understand and adheres to all of SuperCare Health company policies
- To remain knowledgeable to date on all products
- Maintain a professional, safe, and clean work environment
- Track conversion rates, equipment and orders
- Track turn around time from the time we receive the OPO, CAPOX, or HST order until the device is returned and the results are delivered to the RAE and ordering physician
- Track maintained log
- Cross train all of the diagnostic team across the department
Education and or Work Experience:
- Graduate from accredited High School
- Must be able to lift and carry equipment and miscellaneous items up to 75lbs on a daily basis
Other skills:
- Team player-ability
- Reliable and Responsible
- Detailed oriented
- Strong organizational skills
What SuperCare Health is About
“SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.”
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours – 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Cassandra Cooper – Talent Acquisition LinkedIn