The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
The Colorado Coalition for the Homeless seeks a Program Manager, Family Support Services. This position will oversee a team of Case Managers in the Family Support Services [FSS] program to ensure appropriate and high quality case management services provision to families participating in housing programs in accordance with CCH and regulatory guidelines; provide direct case management services as needed; serve as the primary liaison and collaborative partner between FSS Program and Renaissance Property Management Corporation (RPMC) (the real estate arm of CCH); collaborate with community agencies and sub-grantees to establish and maintain effective working relationships; serve as a member of the CCH and FSS Management Teams; maintain a working knowledge of Continuum of Care [CoC] HUD regulations for the Rapid Re-Housing Program, and general knowledge of permanent housing program/voucher requirements including but not limited to Department of Housing (DOH) and Denver Housing Authority (DHA). This position is located at 2111 Champa St., Denver, Colorado 80205and reports to the Program Director.
Coalition Benefits
In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:
- Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
- Dental, vision, and flexible spending/dependent care/public transit accounts;
- Free basic life insurance and long-term disability coverage;
- Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
- Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.
Essential Job Functions
- Provides ongoing supervision to FSS case managers to ensure staff follow acceptable standards, complete work in a timely and accurate manner within the CCH regulatory guidelines. This may specifically involve a review of the electronic health record, treatment plans, case plans, Homeless Management Information System (HMIS) case notes, and other documentation within case files.
- Provides crisis response support to case managers and clinical teams as appropriate and serves a pivotal role in guiding case conference planning activities.
- Completes required paperwork and ensures accurate and timely reporting to HUD, CCH administration and funders. Also ensures supervisees meet all reporting requirements.
- Works to establish community collaboration promoting effective coordination and continuity of services to families participating in the FSS program, particularly those participating in the Rapid Rehousing program. Close collaboration is particularly important with local schools, community agencies, vocational services, etc.
- Participates in coordinated meetings with RPMC teams at various property sites throughout the Denver metro area, and serves as a primary communication bridge between FSS program and property.
- Works collaboratively with RPMC regarding community-building relations, activities, and events at assigned properties.
- Recruits and hires case management staff in cooperation with the FSS Team and completes performance reviews for direct reports.
- Oversees interns and volunteers if/when applicable.
- Assists with grants, Annual Progress Reports (APR’s) and ensures that program data is collected efficiently and effectively so that it can be used in APR’s and other program reports.
- Monitors the team and subgrantee budget spending, reviews and approves expenses and assists with variance reports and check requests.
- Coordinates services with Stout Street Health Center, especially psychiatry, pediatric and mental health services and assists other CCH programs regarding family-related issues.
- Demonstrates core competency in HMIS and EHR medical records system.
- Carries a cell phone to assure accessibility and responsiveness to both emergent and non-emergent issues.
- Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork.
- Record all services in a timely and complete fashion in the EHR.
- Maintain up to date records in EHR.
- Record telephone and other communications as needed in the EHR.
- Manage tasks and scanning as needed to have a complete and current chart.
- Maintain accurate information regarding client’s insurance status.
- Utilize the EHR and any future upgrades as directed.
- Meet required COVID-19 vaccination(s), as defined by applicable law, regulation, or guidance from the Centers for Medicare and Medicaid Services.
- Performs other duties as assigned by management.
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications Summary
- Bachelor’s degree in human services, social work, psychology, or related field preferred or equivalent experience.
- A minimum of three years’ experience providing direct services to underserved populations.
- Previous management experience, working with a multi-disciplinary team strongly preferred.
- Previous direct experience with homeless population preferred. Or previous experience in a related direct human service field working with underserved populations preferred.
- Bilingual (English/Spanish) candidates encouraged to apply.
WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVENT YEARS OF EXPERIENCE
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.
Other details
- Job Family Social Services Leadership
- Pay Type Salary
- Min Hiring Rate $58,886.00
- Max Hiring Rate $70,663.00
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