Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21 st -century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students and empower Pioneers to make a difference around the world. Through learning, scholarship and practice, students gain the experience, knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.
About University College
The University of Denver has the distinction of being the oldest independent university in the Rocky Mountain region, giving it a tradition of 150 years of academic excellence. The University of Denver’s college of professional and continuing studies, University College, is a leader in adult education, providing fully accredited and affordable educational experiences specifically designed for busy adults.
The Center for Professional Development (CPD) at the University of Denver provides quality, accessible professional education to the Denver Metro area and beyond. Non-credit programs are designed to develop new skills and refresh existing proficiencies to help professionals advance their careers.
Position Summary
The Program Manager is responsible for supporting the Center for Professional Development in all aspects of the student experience and the delivery of professional development programs in a variety of fields. This position will engage in activities to support operational program management, logistical planning, student experience, and instructor support. The Program Manager contributes significantly to the department’s impact by planning, implementing, and assessing professional development programs, as well as supporting faculty and instruction. We are looking for a team member who is interested in working to support a high-quality learning experience for our students.
Applicants should strive to exemplify our values: honor the individual, champion learning, transform lives, work together, and pursue excellence. The University of Denver deeply values diversity, equity, and inclusion recognizing that its success is dependent on how well it values, engages, and includes the rich diversity of constituents. University College builds an educational community that embodies values of inclusivity and diversity. We embrace a commitment to diversity, equity, and inclusion by fostering a welcoming environment for our diverse students, staff, and faculty to learn and grow. We embed the values of diversity and inclusivity in all our programs’ lifelong learning opportunities and varied curricular offerings.
Essential Functions
Program Support
- Manage curricula and instructors of assigned portfolio of professional education programs.
- Support course and program development efforts through initial discovery and course exploration, course design, internal workflow submissions, and other essential development functions.
- Create course containers in Elevate (non-credit registration system) and assist with registering students, inputting grades, and creating certificates.
- Oversee delivery of classes, including setting schedules and documenting, synthesizing, and making recommendations based on regular quality reviews.
- Assist CPD team in designing new professional development programs and certificates.
- Serve as backup point person for additional CPD programs.
- Maintain productive and collaborative relationships with community and professional partners.
Student Experience & Administration
- Manage the student-facing components of the programs and work with students and faculty to ensure the highest quality outcomes.
- Manage student-facing components of programming, including supporting access to University Systems, pre-class communication, and post-class credentials, and provides the highest level of customer service and support to prospective and current students through verbal and written communication.
- Plan and execute program launches and other program-related events.
- Responsible for the design and execution of a student communication plan including ongoing communication and updates to students leading up to each course start date.
- Work with the CPD team to support and expand all continuing education program activities to ensure fiscal success and student satisfaction.
Knowledge, Skills, and Abilities
- Strong written and verbal communication skills.
- Capable of building strong and effective interpersonal relationships with UCOL staff, external partners, and other DU departments.
- Outstanding attention to detail, strong organizational skills, and a commitment to quality.
- Excellent interpersonal and communication skills, including verbal, written, organizational, and ability to tactfully respond to internal and external stakeholders.
- Proven ability to deliver the highest quality customer service over the phone, in writing, and in person.
- Ability to demonstrate good judgment, discretion, confidentiality, and professional attitude.
- Ability to confidently manage multiple projects and competing priorities simultaneously.
Required Qualifications
- Bachelor’s degree
- 2-3 years experience
Preferred Qualifications
- Master’s Degree
- Professional Experience in higher education or an academic setting.
- Possess a strong understanding of adult learners, non-traditional credentials, and trends in higher education as it pertains to lifelong learning
- Knowledge of professional education market and/or business development and management
Working Environment
Physical Activities
Work Schedule
Monday – Friday 8:00 – 4:30
In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) May 10, 2023
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 8.
Salary Range:
The salary range for this position is $50,000 – $55,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .
Please include the following documents with your application:
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non-discrimination-statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Statement of Other Duties Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Advertised: April 25, 2023
Applications close: