About the Role
The Client Success Specialist / Onboarding Specialist role is a great opportunity to demonstrate your relationship management and client-facing skills. This role focuses on post-sale Small-to-Medium Sized Business, to increase the velocity at which merchants launch on the Uber Eats platform to drive revenue and expand service. Client Success Specialist / Onboarding Specialists are critical to ensuring our newest partners joining Uber Eats are set up for success on our platform.
What the Candidate Will Need / Bonus Points
—- What the Candidate Will Do —-
– Complete outreach to merchants via email and phone to help expedite the onboarding process and help merchants go live on Uber Eats
– Problem solve, troubleshoot, and partner with our restaurant merchants to successfully take their first order on Uber Eats
– Be the point of contact for newly onboarded merchants to ensure the account is optimized and set up for early-life cycle success
– Work directly with Sales and Account Management to streamline handoff between Sales, Onboarding Specialist, and Account Management teams
– Drive improvement of key KPI Close Won First Trip conversion across the California & Pacific Northwest territory
—- Basic Qualifications —-
– At least 1 year of experience in sales, customer support , account management, or similar functions
– Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points
– Outstanding work ethic and attention to detail
– Ability to handle operation through the phone and guide merchants to the next steps
– Ability to multitask and prioritize between many operations
—- Preferred Qualifications —-
– Bachelor’s Degree or equivalent
– Customer-facing, client support experience
– Proven achievement in performance-based role
– Effective communication with colleagues and clients
– Experience organizing projects and meeting deadlines
– Experience in multi-tasking work with attention to detail
– Coachability, interest in implementing feedback, and dedication to building your brand
– Experience with food delivery or hospitality technology sales
For Santa Monica, CA-based roles: The base hourly rate range for this role is $31.98 per hour – $33.78 per hour.
You will be eligible to participate in Uber’s bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.