Salary: $17.00 Hourly
Location : Asheville, NC
Job Type: Temporary / Seasonal
Job Number: 2023-00985
Department: Community and Regional Entertainment Facilities
Division: WNC Nature Center
Opening Date: 08/09/2023
Closing Date: 9/10/2023 5:00 PM Eastern
Summary
About Our Opportunity
The City of Asheville is seeking qualified applicants for the position of seasonal Guest Services Representative at the Western North Carolina Nature Center, within the Department of Community & Regional Entertainment Facilities. This position is part-time, approximately 15-20 hours per week. The Guest Services Representative will have cash handling and customer service responsibilities, and will also undertake data entry tasks for the admissions and guest services operation. The individual in this position will also assist with daily educational programming (both indoors and outdoors) at the Nature Center as needed.
Pay Rate: $17.00 per hour
Schedule: This is a temporary, year-round position for an individual who will work approximately 15-20 hours per week, including some weekend hours.
Benefits: This position is a temporary/seasonal position. This position will NOT be eligible for benefits, paid leave time (vacation, sick, holiday) nor participation in the retirement system.
This position will remain open until filled or until a sufficient number of applications have been received.
About Us
The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.
The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.
Essential Duties & Responsibilities
- Accept payments for admission to the Nature Center, using a point of sale (POS) system.
- Answers questions from the general public regarding matters of animal care, habits, laws, safety and/or identifications.
- May assist the daily educational programming as needed.
- Provides exceptional customer service to guests by providing center and wildlife information and answering questions from center visitors.
- Performs administrative duties by answering calls, ordering supplies, taking and writing minutes for staff meetings, and completing procurement card reports.
- Enters data into database/spreadsheet program.
Education & Experience
- High school diploma or equivalency (Required)
- One (1) year of cash handling and/or customer service experience (Required)
- Data entry experience (Preferred)
Applicants with equivalent experience and/or education may be considered.
Knowledge:
- Advanced knowledge of procedures and practices to analyze and resolve unusual or difficult problems.
Skills and Abilities:
- Ability to read and understand basic workplace data, such as simple forms, tables, graphs, schedules, etc.
- Ability to conduct basic research of existing, internal policies and procedures
- Ability to share information with a direct supervisor or coworkers; no formal report is compiled.
- Ability to speak and interact with large crowds.
- Ability to think creatively for work practices and/or for program improvement.
- Ability to communicate effectively in spoken and written form.
- Ability to research program documents and narrative materials, and develop reports from information gathered.
- Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
- Ability to develop and maintain effective working relationships as required by work assignments.
- Ability to work independently with limited supervision.
- Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
- Ability to bring resources together to resolve a problem or provide a solution.
ADA Compliance:
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
No Employee Benefits
01
Do you have a high school diploma or equivalency? (Required)
- Yes
- No
02
Do you have at least one (1) year of cash handling and/or customer service experience? (Required)
- Yes
- No
03
Do you have any data entry experience? (Preferred) If yes, please explain:
Required Question