Front Desk – Roberts Park Community Center

Job Description
Roberts Park Community Center is located at 1300 E. Martin Street near Downtown Raleigh. As a Recreation Facility Attendant you can build community through recreation. Often you will be the first point of contact for our guests, processing transactions and responding to questions about the park and our programs as well as leading games and activities. Recreation Facility Attendants assist the Facility Director in the overall management and operation of the facility and recreation programs. Recreation Leaders are considered essential staff and can supervise a facility in the absence of a full-time staff member. Once hired, employees are provided an extensive amount of training, including Safety, First Aid/CPR and Fire Safety.
Duties and Responsibilities
Oversee and/or direct daily program and staff activities. Provide outstanding customer service when assisting the public through various communication methods. Be familiar with the facility and city programs. Responsible for program registrations, facility and shelter rentals. Proper collection and handling of fees in accordance with the City of Raleigh’s cash handling policies and procedures. Maintain records using Excel, Word and Publisher, Class Software and general filing. Set up and break down programs and activities. Help maintain and clean facility as needed. Prepare attendance reports and distribute evaluations to patrons. Supervise check in/check out procedures of programs. Provide feedback regarding program goals and objectives. Create activity schedules. Develop and distribute promotional and marketing information.
Typical Qualifications
Candidate must be at least 18 years of age, and have experience working in a customer service setting. Experience in a recreation setting a plus. This position requires the ability to move around and be able to lift at least 30 lbs