What you’ll do at
Position Summary…
What you’ll do…
Content Design Lead – W almart +
About the Team
The Walmart Design team creates experiences and designs the websites , tools, and mobile solutions for millions of customers and associates. As a part of a Design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation on the world’s largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you’ve been looking for.
As a Content Lead , you’ll set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You’ll use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts and frameworks, run design sprints, and help build rapid prototypes to leverage the collective creativity. While working with partners to determine a shared plan forward that balances business and technology considerations, you’ll p ositively shape products and foster a consistent user experience with your artful use of voice, crisp writing skills and systemic content strategies. You’ll employ your great strengths in storytelling to present your vision and content design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. Additionally, you’ll contribute to the ongoing evolution of UX content systems and processes that enable the team to scale efficiently and effectively.
The Omni Experience team brings our retail and consumer services together for our customers as they interact with us online, in our apps or visiting our stores. This work will allow you to innovate and directly i m pact the millions of customers we serve every day , contribut ing to Walmart+ and elevat ing the voice , value , and user experience of our membership program experience . You’ll also deliver customer-centric solutions at scale that guide customers throughout the W+ journey.
You’ll sweep us off our feet if you have…
- 5-7 + years working in a lead role as a Content Strategist, Content Designer, UX Designer, UX Writer or a relevant field . E xperience with consumer-facing rewards or membership programs is a plus .
- A strong writing background that brings together brand voice, emotionally resonant copy and systems thinking. You write for accessibility and believe in inclusion.
- A demonstrable track record of working cross-functionally and forging strong partnerships in order to ship successful products in a fast-paced environment.
- Excellent understanding of experience principles and customer needs such as motivations and behaviors, with the ability to translate them into engaging and actionable deliverables.
- A strategic mindset and a system thinking approach to taking the complex and make it simple.
- Ability to produce great work in short timeframes , multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.
- Experience facilitating Design Thinking in your cross-functional teams.
- Comfort with ambiguity and ability to motivate teams and partners.
- Find joy in leading by doing. You inspire, coach, and contribute to our team culture.
- A self-starter mindset who is well organized and always looking to improve things.
You’ll make an impact by:
- Writing at the highest level of craft for a broad population of Walmart customers.
- Leading a program of work and collaborating seamlessly with cross-functional partners through delivery.
- Creating the content strategy and setting the design direction for the program that delivers on the user needs and business goals.
- Actively soliciting feedback from peers and cross-functional stakeholders though the product design lifecycle.
- Engaging the design research team at the right points during the design process to ensure the right insights and data inform the work.
- Multitasking across different projects and adapting to changing priorities.
- Working with our Design System team to expand the content system.
- Championing the Design Thinking philosophy throughout the business.
- Communicating effectively with kindness and empathy.
- Collaborating seamlessly with cross-functional partners.
- Staying up to date with the latest trends, in and out of retail.
Preferred qualifications:
- Degree in Communications, Information Architecture, Digital Design, or similar and at least 5-7 years of experience in product design.
- Have a fantastic portfolio of strategic content solutions that drive results.
- Excellent written and verbal communication.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .
The annual salary range for this position is $112,000.00-$192,000.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
– Regional Pay Zone (RPZ) (based on location)
– Stock equity incentives
Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor’s degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 4 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 6 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU – Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master’s degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area
Primary Location… 221 RIVER ST, HOBOKEN, NJ 07030, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off – to include vacation, sick, parental
- Short-term and long-term disability for when you can’t work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
Frequently asked questions
- On average, how long does it take to fill out an application?
On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.
- Can I change my application after submitting?
No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
- How do you protect my personal information?
Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
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