Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
Eurofins Eaton Analytical, LLC is the largest potable water testing laboratory in the US. We recognize water quality to be critical to public health protection, whether in water supplies or as a component of food and beverages. With our continued investment in emerging contaminant analyses and the ability to meet ever more stringent standards, Eurofins Eaton Analytical provides clients with a trusted laboratory partner that can respond to their needs 24/7 from multiple locations.
Eurofins Eaton Analytical located in Pomona, CA, is searching for a Client Service Manager to join our team. This is a salaried position.
The Client Service Manager (CSM) supervises the Project Management staff and manages productivity, compiles and interprets the receipts forecast. The CSM tracks and maintains information for various revenue reports. The CSM will consistently act in the best interest of Eurofins Eaton Analytical and exhibit professional behavior and performance with both internal and external clients.
Essential Duties and Responsibilities:
- Laboratory’s primary client representative.
- Establishes Project Management department annual goals.
- Establishes Project Management Department policies and procedures.
- Oversees Project Managers and provides business guidance.
- Heads project start up meetings to ensure project objectives are successfully met and hands off project detail to assigned Project Manager(s).
- Establishes and leads regular Project Management department/group meetings.
- Facilitates client conflict resolution when issues are raised to a level beyond the Project Management staff.
- Works closely with the Quality Assurance Manager to evaluate and establish project requirements.
- Ensures client complaints are handled professionally, and resolved in a timely manner.
- Trains Project Managers.
- Assigns Project Managers to clients/projects.
- Monitors Project Management workload and reassigns Project Managers to clients or redirects resources to assist during work overloads and absences.
- Compiles and interprets receipts forecast to show near term business trends.
- Manages a minimal list of projects/programs for key client accounts.
- Works with Project Management and operations management to prioritize report production schedules to maximize on time report delivery and minimize the impact of reporting delays.
- Works closely with laboratory management in laboratory capacity loading decisions.
Qualifications
Education / Experience:
- BS/BA in Chemistry/Sciences (Business Management, Marketing, or equivalent experience may substitute for a degree)
- Minimum 3 years client relationship or customer service experience
- Prefer 1+ years bench Chemistry experience
- Requires additional training in methods and quality assurance across multiple departments
Supervisory Responsibility:
- The CSM supervises the activities of all Project Managers, and Project Manager Assistants.
- Assigns new projects to Project Managers based on experience and skill set.
- Determines priorities of tasks and conducts periodic review on goal attainment.
- Ensures timely creation of LIMS projects.
- Ensures login reviews are completed the same day or early the next morning (as defined by lab project management
- procedures).
Ability and / or Skills:
- Method application for frequently requested methods
- Understanding of client markets
- Strong LIMS understanding and/or computer background to understand
- LIMS applications
- Strong management skills
- Effective written and verbal communication skills
- Marketing skills
- Conflict resolution skills
- Public speaking skills
- Proven client service skills
- Ability to handle multiple details and changing priorities
- Delivering effective presentations to prospective clients
- Ability to manage personnel issues and conflicts
- Identify staff strengths and weaknesses to optimize resources
- Able to work independently and in a team environment
Additional Information
Additional information
Position is full-time Monday to Friday and occasional weekends. Hours may vary.
The salary range for this position is $75,000 – $95,000 annually.
Training will be the same as your normal shift. Candidates currently living in a commutable distance to Pomona, CA are encouraged to apply. Compensation commensurate with experience. Weekends and overtime may be required.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.
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