Salary: $63,600.00 – $75,000.00 Annually
Location : Ashland, VA
Job Type: Full-time
Job Number: 202300154
Department: Social Services – Benefit Programs
Opening Date: 06/16/2023
Closing Date: Continuous
Description
General Description: This is an administrative position. This position supervises Benefit Programs Specialists who determine eligibility for government assistance programs and Customer Service Agents who provide clerical support to the unit. Employees train, lead, and develop staff. Employees monitor case management services.
Organization: The Benefit Programs Supervisor reports to the Benefit Programs Manager or Director and supervises Benefit Programs Specialists and Customer Service Agents.
Essential Functions:
• Provides administrative and programmatic supervision to staff,
performing human resource functions and preparing necessary paperwork;
• Reviews case management plans to include quality assurance of case
management services;
• Develops written guidelines for delivery of case management services;
• Coordinates and monitors activities of staff, especially to ensure
compliance with State and Federal rules and guidelines;
• Provides technical assistance to staff regarding eligibility programs
policies and procedures.
• Holds individual and group conferences to review cases and problems;
• Reviews case records and evaluates performance of staff members and
recommends indicated action;
• Recommends hiring, disciplinary actions, transfer, promotion, and
termination of personnel within the limits of appropriate statutes, rules and
regulations and policies, developing performance standardsand preparing
corrective action plans;
• Represents staff needs to senior management team;
• Prepares and implements internal operating policies and procedures;
• Interprets regulation, policy and other program information changes to
staff; trains new employees in areas such as agency policy, department
procedures and agency or government regulations;
• Determines staffing needs and makes recommendations to management;
• Maintains records and prepares regular and special reports;
• Participates in developing and implementing agency administrative policy;
• Makes decisions on controversial cases or presents them for higher level
action;
• Authorizes emergency assistance for applicants/recipients;
• Serves in a liaison capacity to other agencies and groups;
• Monitors program expenditures;
• Provides input into the Department’s budget process.
• Meets with community groups to discuss programs and resources and
develops/maintains cooperative relationships with public and private
entities;
• Assigns caseloads to staff; and
• May act for the Director of Social Services as designated.
• Performs related work as assigned.
Working Conditions:
A. Hazards
• Customers – May interact with difficult customers.
B. Environment
• Office
C. Physical Effort
• Policy Manual – Must be able to lift up to fifteen (15) pounds.
D. Exempt
Knowledge, Skills and Abilities: Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques; working knowledge of computer systems and standard office software to include the State Department of Social Services human services systems; skill in operating a personal computer and the associated office and agency software. Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.
Education, Experience and Training: High school diploma or equivalent required (bachelor’s degree preferred) with at least two (2) years’ related experience, supervisory experience and/or training preferred – OR – Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable.
Special Conditions:
• Criminal Records Check, including fingerprinting
• Work beyond normal work schedule
• CPS (Child Protective Services) Check
• Twelve-month probationary period
• Mandatory Participant in the Citizen Emergency Response On-call Plan
Revision Date: July 2013
SUMMARY OF EMPLOYEE BENEFITS
Hanover County is proud to provide our employees with the following comprehensive benefits package. Hanover provides a benefit package that provides for you in times of need, they offer an ongoing level of financial security, peace-of-mind, and healthy work-life balance. This is part of our goal to make Hanover County an attractive place to work. To see exactly what you will find with our offerings, click the link below:This is an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail. The Pamunkey Regional Jail and Library share some of the County benefits, please visit their website for more details.
01
How many years of experience do you have working in a local Department of Social Services agency?
- none
- 1-3 years of experience
- 4-6 years of experience
- 7-9 years of experience
- 10 or more years of experience
02
How many years of Supervisory experience do you have?
- none
- 1-3 years of experience
- 4-6 years of experience
- 7-9 years of experience
- 10 or more years of experience
03
How many years of experience do you have determining eligibility for SNAP?
- none
- 1-3 years of experience
- 4-6 years of experience
- 7-9 years of experience
- 10 or more years of experience
04
How many years of experience do you have determining eligibility for ABD Medical Assistance?
- none
- 1-3 years of experience
- 4-6 years of experience
- 7-9 years of experience
- 10 or more years of experience
05
How many years of experience do you have determining eligibility for F&C Medical Assistance
- none
- 1-3 years of experience
- 4-6 years of experience
- 7-9 years of experience
- 10 or more years of experience
06
How many years of experience do you have determining eligibility for Child Care?
- none
- 1-3 years of experience
- 4-6 years of experience
- 7-9 years of experience
- 10 or more years of experience
Required Question